Frequently Asked Questions
** Please Review Our Terms & Conditions **
What is the cost of delivery?
What size is the crib?
How are cancellations processed?
What if I need something at the last minute?
May we pick up our rental items?
When will my items be delivered?
May I request a specific delivery time?
What happens if I lose or damage a rental item?
I was hoping to rent an item but I don’t see it in your catalog.
What is the best way to place an order?
How safe is ordering with my credit card?
What is the cost of delivery ?
Due to the rising cost of fuel, we are forced to add a $10 delivery surcharge.
Last minute orders (within 7 days of delivery) must add a $15.00 handling charge. Second deliveries are also subject to the $15.00 handling fee.
What size is the crib?
Our solid wood crib is a full size sleeping crib with an industry standard 28" x 52" sleep surface. This solid crib features hardwood parts that are sanded smooth with rounded ends; non-toxic finish; and double-action, locking hinges which allow the crib to be easily folded so that you can easily move it to the room of your choice.
How are cancellations processed?
More than one week in advance: full refund.
From 10/1 – 5/31 and less than 7 days notice: 50% refund.
From 6/1 – 9/30 and less than 7 days notice: in-store credit.
As of the date of delivery there can be no refunds but we will make every attempt possible to provide comparable value exchanges.
What if I need something at the last minute?
Due to our volume of deliveries, any last minute orders placed for delivery within 7 days of arrival are subject to a $15.00 handling fee.
May we pick up our rental items?
Big Lake Vacation Rentals delivers and picks up all rental items on the days of your arrival and departure.
When will my items be delivered?
We deliver any day of the week. We will make every effort deliver your rental items by 7:00 pm on the day of your arrival. Most of our deliveries are on Saturday and Sunday, so if your items have not arrived by 7:30, please call our office at 1-603-556-7937. Keep in mind that if we were not able to gain access to your property, your items may be “hiding” in a secure spot.
May I request a specific delivery time?
To guarantee delivery before 3:00 pm on your arrival date, select the
"Express Delivery" option ($25.00 additional fee). You do not have to be present for us to deliver your rental equipment. Your items will be left in a protected area whenever possible, except hotel and condo orders which will be left inside. Please leave your rental items outside of your rental when you depart.
What happens if I lose or damage a rental item?
For all rentals, you will be charged for any missing or damaged items.
I was hoping to rent an item but I don’t see it in your catalog.
If you have a special request for a rental item, please contact us at 1-603-556-7937. Also, check back at www.biglakevacationrentals.com as items are frequently added.
What is the best way to place an order?
We have made it very easy for you to make a rental reservation. You may order
1) ONLINE at www.biglakevacationrentals.com (using our secure online server)
2) by PHONE at 1-603-556-7937.
For best availability, please place your order at 2 weeks prior to your check-in day. Availability cannot be guaranteed without payment.
How safe is ordering with my credit card?
Big Lake Vacation Rentals LLC. utilizes the most state of the art encryption technology (SSL or secured socket layer) to ensure that your credit card and personal information is protected. As you move through our secure online ordering system, you can be assured of data security when you see https in the URL and the secure lock icon at the bottom right of your browser frame:
If you have any questions, please call 1-603-556-7937 or email us.
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